Refunds

We offer a 4-day refund policy for airtime and utility top ups that have not been utilised.

If you are not satisfied with your purchase, you can request a refund within 4 days of the purchase date.

To request a refund, please contact us and provide us with your order number, and the reason for the refund.

We will notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your e-gift card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your e-wallet account statement again.

Contact our company via official support emails provided, or via the contact form, for it may take some time before your refund is officially posted.

If you have requested a refund to your bank, then there is often a processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

We reserve the right to refuse refunds in cases of fraud and abuse.

Exchanges

We do not offer exchanges for airtime top ups. If you are not satisfied with your purchase, you can request a refund.

Need help?

Contact us at [email protected] for questions related to refunds and returns.