Privacy Policy

This privacy policy (“Policy”) describes how Trumpcode Pty Ltd (“Company”) collects, uses, and shares your personal information when you visit or make a purchase from our website at www.trumpcode.com.au (the “Site”).

Personal Information We Collect

When you visit the Site, we collect certain information about your device, including your IP address, browser type, operating system, and some of the pages you visit. We also collect information about the actions you take on the Site, such as the products you view, the pages you click on, and the purchases you make.

We collect this information using cookies and other tracking technologies. For more information about cookies, please see the “Cookies” section below.

How We Use Your Personal Information

We use the information we collect from you to:

• Process your orders and fulfill any customer service requests you may have.
• Improve our website and make shopping experiences more enjoyable for you.
• Send you marketing and promotional communications, if you have opted in to receive them.
• Personalize your experience on the Site.
• Target our advertising.
• To comply with any applicable laws and regulations.

Sharing Your Personal Information

We may share your personal information with third parties to help us with the purposes outlined above, such as:

• Shipping companies
• Payment processors
• Customer service providers
• Marketing and advertising partners

We will only share your personal information with third parties who have agreed to keep it confidential and to use it only for the purposes for which we disclose it.

Cookies

We use cookies and other tracking technologies to collect and store information about your browsing activity on the Site. This information is used to improve the Site and to personalize your experience.

You can choose to disable cookies on your browser, but this may prevent you from using certain features of the Site.

Security

We take security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:

• Access controls to our computer systems and data
• Encryption of sensitive data
• Regular vulnerability scanning
• Security awareness training for our employees

Your Rights

You have the right to access, correct, delete, or restrict the processing of your personal information. You also have the right to object to the processing of your personal information and to the right to data portability.

To exercise these rights, please contact us at [email protected]

Children

The Site is not intended for children under the age of 13. We do not knowingly collect personal information from children under the age of 13.

Refund and Exchange Policy

We offer a 4-day refund policy for airtime and utility top ups that have not been utilized. If you are not satisfied with your purchase, you can request a refund within 4 days of the purchase date. To request a refund, please contact us and provide us with your order number, and the reason for the refund.

We do not offer exchanges for airtime top ups. If you are not satisfied with your purchase, you can request a refund.

Please note that we cannot refund airtime or utility top ups that have been used. If you have used any of the airtime on your top up, you will not be eligible for a refund.

We reserve the right to refuse refunds in cases of fraud and abuse.

Cancellation Policy

The cancellation process for a card payment for airtime or utility payments will be done via contacting our support lines, which are mentioned in the Contact Us page, or the order confirmation sent to the specified email.

• Call customer service
• Chat with a representative online (WhatsApp)
• Send an email

Once you have contacted us and requested to cancel the card payment, we will typically process your request within 3 business days. The amount of the card payment will then be refunded to your card account.

Here are some additional tips for canceling a card payment:

Keep a record of your purchase and cancellation requests: It is a good idea to keep these records, including the date, time, and name of the representative that you spoke with. This will help you if there are any problems with the cancellation process.
Check your account balance: After you have canceled the card payment, be sure to check your account balance to make sure that the amount of the payment has been refunded.

If you have any questions about the cancellation process, get in touch with our customer service department.

Delivery

Instant delivery: This is the only delivery method available. The airtime or utility payment will be credited immediately once the payment is processed. In the event where the service provider’s internal systems are not accepting top-ups, kindly refer to their respective social media announcements on resuming of services, upon which your top-ups will be processed instantly.

Changes to This Policy

We may update this Policy from time to time. Any changes will be reflected on this page.

If you have any questions about this Policy, please contact us at [email protected]